1. What’s the turnaround time of your custom embroidery digitizing and vector art services?
We provide as low as 1 hour turnaround for rush jobs and 6 to 12 hours for regular jobs.
2. Can I place an order on Saturdays?
Yes. We accept orders online throughout the week, and our team processes orders according to our published working schedule.
3. What are your working hours?
Monday to Saturday: 01 AM to 8 PM EST
Sunday: Closed
4. What do you use for custom embroidery digitizing?
We use Wilcom EmbroideryStudio e4 and Tajima DGML by Pulse Version 14 for embroidery digitizing purposes.
5. What software do you use for Vector Conversion or Tracing?
We use Adobe Illustrator 2026 and CorelDRAW Graphics Suite 2026 for Vector Conversion.
6. How do I place an order?
Get in touch with our live chat support or sign up on our website to fill in the order form to place your order.
7. Do you provide free quotes?
Yes, we offer free quotes for all custom embroidery digitizing and vector artwork services. You can contact our live chat support for an instant quote or submit your artwork through our Get a Free Quote form. Your quotation will usually be available in your customer portal within a couple of hours.
8. How do I track the progress of my raster to vector conversion or embroidery digitizing order?
It’s simple! Once you place an order, you can track its progress through your personal customer dashboard, where all order updates are displayed. We also send timely updates to your registered email address. Alternatively, you can check your order status anytime through our live chat support or by contacting us via email.
9. How will you deliver and complete my order?
Once your order is ready, it will appear in your customer dashboard with the status “Delivered.” After you review and approve the design, you can make the payment and download your completed files. The order status will then change to “Order Completed.” We will also notify you by email when your order is ready for review.
10. What type and file quality do I need to submit for custom embroidery digitizing?
You can submit your artwork in JPG, JPEF, GIF, BMP, PNG, PDF, AI, CDR, or EPS format. For the best results, we recommend uploading a clear, high-resolution image with well-defined details and colors. The better the quality of your original artwork, the more accurately we can reproduce it in your final embroidery or vector design.
11. How do I make the payment?
Once your completed design is ready for review, you can approve the work and make your payment using the secure payment methods available in your account. Credit/debit card payment options will be shown when activated.
12. Do I still need to pay if I don’t like the artwork?
No. If you don’t like the artwork. You can simply ask for a free revision. You only need to pay once you like the digital file and want to download your file.
13. I don’t exactly know how I want my design to be. Can you suggest?
Sure, if you don’t know what kind of digital embroidery file or vector file you want, you can connect with our LIVE expert chat for consultation or simply drop us an email.
14. Do I get the copyrights of my design?
After full payment, you receive the agreed rights to use your custom embroidery or vector files. You retain the existing rights to your original artwork or logo. Any third-party copyrights or trademarks remain the property of their respective owners.