Company Policy

Absolute Digitizing LLC

Last Updated: 05 November 2026

At Absolute Digitizing, we are committed to delivering high quality custom embroidery digitizing and vector artwork services with fair pricing, reliable turnaround times, secure payments, and responsive customer support.

Customer satisfaction is important to us. We believe in providing professional digital artwork, free corrections and revisions within the agreed requirements, and fair solutions whenever something does not go as expected.

Please review our policies before placing an order at www.absolutedigitizing.com.

By placing an order, you agree to the applicable terms below, without affecting any rights provided under applicable consumer protection laws.

1. Refund, Cancellation & Customer Satisfaction Policy

1.1 Our Customer Satisfaction Commitment

We want every customer to be satisfied with their completed embroidery digitizing or vector artwork.

If you experience a problem with your order, please contact our support team. We will gladly review your concerns and help find a suitable solution.

Depending on the circumstances, this may include free corrections, additional revisions, replacement files, a full or partial refund, or another mutually acceptable resolution.

We also understand that unexpected situations occur and may consider reasonable goodwill refund requests even where no technical defect is identified.

1.2 Custom Embroidery Digitizing Services

Our custom embroidery digitizing services convert customer supplied logos, images, lettering, and artwork into machine readable embroidery files according to the agreed specifications.

We offer unlimited revisions within the original approved design requirements at no additional charge.

If your completed design contains a digitizing error, does not meet the agreed specifications, or experiences stitching problems attributable to our work, we will gladly investigate and correct the file.

If the issue cannot be reasonably resolved, or you remain dissatisfied after reasonable attempts to address your concerns, we will review your request and consider an appropriate full or partial refund.

Changes involving completely new artwork, different design concepts, substantial resizing, or additional requirements outside the original order may require a separate quotation.

1.3 Custom Vector Artwork Services

Our vector artwork services include raster to vector conversion, logo tracing, artwork recreation, and preparation of scalable graphics.

We aim to produce clean, accurate artwork based on the customer’s original instructions and approved requirements.

If the completed vector artwork contains errors or requires adjustments within the original specifications, we will provide corrections without additional charge.

If a genuine issue cannot be satisfactorily resolved, we will consider an appropriate refund based on the circumstances.

Substantial changes to the original artwork or new design requirements may require an additional quotation.

1.4 How to Request a Refund or Correction

Customers can request assistance by emailing info@absolutedigitizing.com or contacting our customer support team.

Please provide your order number, registered email address, and a brief description of the concern.

For embroidery related problems, we may request photographs of a stitch-out, details of the fabric and machine, or other relevant information to help identify the issue.

Customers are not required to establish a technical defect merely to request consideration of a goodwill refund.

1.5 Refund Review & Processing

We encourage customers to report concerns promptly, preferably within 14 days of receiving their completed files. This is a recommended period rather than an absolute deadline, and later requests may also be reviewed.

We aim to acknowledge refund and correction requests within two business days.

Approved refunds will ordinarily be returned through the original payment method.

Refunds may take approximately 5–10 business days to appear after processing, depending on the payment provider and financial institution.

Nothing in this policy restricts refund rights provided under applicable law.

1.6 Order Cancellations

Customers may request cancellation of custom digitizing or vector artwork orders.

If work has not yet begun, any advance payment will ordinarily be refunded in full.

If work is already underway, we will review the stage of completion and determine whether a full or partial refund is appropriate.

If we are unable to complete an accepted order according to the agreed requirements, we will offer a suitable solution, including a refund where appropriate.

1.7 Payment Disputes

If you notice an incorrect charge, duplicate payment, missing file, or other billing concern, please contact our support team.

We will investigate the issue and make reasonable efforts to resolve it fairly and promptly.

Customers remain entitled to use applicable payment provider dispute procedures, chargeback rights, and consumer protections.

2. Custom Digital Services & File Delivery

2.1 Our Services

Absolute Digitizing LLC provides the following professional digital services:

• Custom embroidery digitizing.
• Custom vector artwork conversion.

Our services involve preparing digital files based on artwork and instructions submitted by customers.

All services are delivered electronically. We do not sell or ship physical products through these services.

2.2 Embroidery File Formats

We support commonly used machine embroidery file formats, including DST, PES, JEF, EXP, HUS, VP3, XXX, and other formats available by arrangement.

Editable source formats may be provided when specifically agreed as part of the order.

Customers should specify their preferred format, embroidery machine requirements, design dimensions, and intended application when submitting their orders or requesting a quote.

2.3 Vector Artwork File Formats

Vector artwork may be supplied in formats including:

• AI — Adobe Illustrator.
• EPS — Encapsulated PostScript.
• SVG — Scalable Vector Graphics.
• CDR — CorelDRAW.
• PDF — Where appropriate for the intended vector artwork.

File availability depends on the original artwork and agreed project specifications.

2.4 Order Processing & Delivery

Customers may submit artwork and instructions through our website, customer dashboard, or other accepted communication channels.

Once the design is completed, it is generally made available for customer review through the dashboard.

Customers can review the supplied preview and request corrections within the original approved specifications.

Under our standard order process, payment is made after the customer approves the completed artwork and wishes to access the downloadable files.

Following successful payment, completed files are made available through the customer dashboard or an agreed electronic delivery method.

Different payment arrangements may apply to customers with separately agreed credit terms.

2.5 Turnaround Times

We offer standard and rush services depending on design complexity, order requirements, and workload.

The estimated completion time is communicated through the relevant service information or when the order is accepted.

Rush orders may be subject to additional charges, which will be communicated before the customer agrees to proceed.

Although we make every reasonable effort to meet the agreed turnaround time, complex designs, incomplete instructions, or unexpected technical issues may affect completion.

We will communicate material delays and work toward a suitable resolution.

2.6 Machine Compatibility & Stitching Quality

Embroidery results depend on several factors, including machine settings, fabric, stabilizer, needles, threads, hoop tension, and proper handling.

Customers should ensure the selected file format is compatible with their embroidery machine and intended embroidery area.

We recommend performing a test sew out before bulk production or stitching on valuable materials.

If a stitching problem occurs, our team will help determine whether it is related to the digitized file or other production factors.

2.7 Resizing & Third-Party Modifications

Significant resizing or modification of embroidery files through third party software may affect stitch density, underlay, registration, and overall stitching quality.

We cannot guarantee the performance of files altered outside their supplied specifications.

However, our team will gladly review reported problems and provide reasonable assistance where possible.

3. Orders, Pricing & Secure Payments

3.1 Placing an Order

Customers should provide accurate artwork, dimensions, file formats, intended application, and any relevant instructions.

Where required, our team may request additional clarification before beginning work.

Custom orders are prepared according to the original requirements and the quotation accepted by the customer.

3.2 Pricing & Promotions

Our pricing depends on the complexity, size, specifications, and requirements of the artwork.

Prices and quotations are communicated in US dollars unless otherwise indicated.

Any applicable rush charges, additional services, taxes, or mandatory fees will be disclosed before payment as required by law.

Promotional discounts and special offers are subject to their advertised terms and eligibility conditions.

3.3 Secure Payment Processing

We use third-party payment service providers to process online transactions.

Available payment methods may include credit or debit cards through Stripe and payments through PayPal, as displayed at checkout.

These providers process payment related information according to their respective security and privacy policies.

We do not ask customers to send complete credit card information through ordinary email, live chat, or order instructions.

3.4 Billing Assistance

If you experience a duplicate transaction, unexpected charge, payment failure, or billing problem, please contact info@absolutedigitizing.com.

We will review the matter and provide appropriate assistance, including payment correction or a refund where warranted.

4. Privacy Policy

We respect customer privacy and are committed to handling personal information and custom artwork responsibly.

4.1 Information We Collect

Depending on how customers use our website, we may collect:

• Name, email address, telephone number, and business details.
• Customer account information and order history.
• Uploaded artwork, images, logos, and design instructions.
• Payment confirmations, billing records, and transaction references.
• Customer support messages and correspondence.
• IP addresses, browser information, and website usage data.
• Cookies and related technical information.

Complete payment card information is generally handled by our payment providers rather than stored on our own website.

4.2 How We Use Customer Information

We use customer information to:

• Process embroidery digitizing and vector artwork orders.
• Prepare and deliver completed digital files.
• Provide revisions, corrections, and technical assistance.
• Communicate about orders, payments, and customer accounts.
• Maintain website security and prevent fraud.
• Improve our website functionality and customer experience.
• Maintain accounting and transaction records.
• Send promotional communications where legally permitted.

Customers may unsubscribe from promotional emails at any time.

4.3 Customer Artwork & Confidentiality

We treat customer-submitted artwork, logos, business information, and design instructions as confidential.

Submitted files are used for preparing the requested artwork, completing revisions, quality checks, and related customer support.

We do not sell customer-submitted artwork or resell completed custom files to unrelated customers.

Authorized designers and service providers may access relevant files where necessary to fulfill customer orders.

We do not publicly display customer artwork for promotional purposes without appropriate authorization.

4.4 Information Security

We use reasonable security measures to protect customer accounts, personal information, and digital files against unauthorized access, misuse, alteration, and disclosure.

Our website uses secure HTTPS connections to help protect information transmitted between users and the website.

No electronic system can guarantee absolute security, but we make reasonable efforts to safeguard customer information.

4.5 Customer File Retention & Storage Policy

At Absolute Digitizing, we retain completed embroidery digitizing and vector artwork files for a guaranteed period of six (6) months from the date of delivery.

Customers are responsible for downloading and maintaining their own copies of completed designs and order-related files.

After six months, we may retain files for a longer period depending on available storage space and operational requirements. However, we do not guarantee the availability, storage, or recovery of any design files beyond the initial six-month period.

Files may be permanently deleted after this period without prior notice.

Please download and back up your orders and enquiries. File availability is guaranteed for six months from delivery.

Personal information, invoices, and transaction records may be retained separately for accounting, legal, security, and other legitimate business purposes.

5. Sharing of Customer Information

We do not sell customers’ personal information.

We may share relevant information with trusted service providers involved in operating our business, including payment processors, website hosting providers, authorized designers, email services, analytics providers, and customer support services.

Information may also be disclosed when required by law or where reasonably necessary to prevent fraud, protect customer accounts, or enforce legal rights.

Customer information may be accessed or processed internationally in connection with the delivery of our services. Where applicable law requires safeguards for international data transfers, we take appropriate steps to comply.

Payment providers may independently process certain transaction information.

For additional information, customers may consult:

• Stripe Privacy Policy
• PayPal Privacy Center

PayPal acts as an independent data controller for relevant payment processing activities.

6. Cookies & Website Analytics

Our website uses cookies and similar technologies to support account functionality, improve website performance, and understand visitor interactions.

Essential cookies help maintain website sessions, customer accounts, and security features.

Analytics and marketing technologies may be used to understand website activity and evaluate advertising performance.

Customers can manage certain cookie preferences through their browser settings or available website controls.

Where applicable law requires consent for nonessential cookies, appropriate consent choices will be provided.

7. Your Privacy Rights

Depending on applicable privacy laws, including GDPR and relevant US state privacy laws, customers may have rights to:

• Request access to their personal information.
• Request correction of inaccurate information.
• Request deletion of eligible personal information.
• Object to or restrict certain processing activities.
• Withdraw consent where applicable.
• Request data portability where legally available.

To exercise your rights, contact info@absolutedigitizing.com.

Certain information may be retained where necessary for legal compliance, accounting, security, or legitimate business purposes.

8. Customer Artwork, Copyright & Ownership

Customers submitting artwork confirm that they own the material or have the necessary rights or permission to request embroidery digitizing or vector conversion.

Customers retain their existing ownership rights in their original submitted artwork.

Completed custom embroidery digitizing and vector artwork files are prepared specifically for the customer.

Upon full payment, customers receive the agreed rights to use their completed custom files for personal or commercial purposes, subject to any existing third-party intellectual property rights.

Absolute Digitizing does not acquire ownership of a customer’s original logo or trademark merely by converting it into another file format.

We do not resell customer-specific files to other customers.

We reserve the right to decline requests involving unauthorized artwork, intellectual property infringement, or content that violates applicable law.

9. Third-Party Websites & External Links

Our website may contain links to independently operated third-party websites.

We are not responsible for their content, privacy practices, availability, or security arrangements.

Customers should review the applicable terms and privacy policies before using those services.

10. Limitation of Liability

We aim to provide professional embroidery digitizing and vector artwork according to the customer’s agreed specifications.

However, embroidery production results may be affected by machine settings, materials, production methods, and other factors outside our reasonable control.

Customers should review completed artwork, including text, spelling, dimensions, and design details, before production.

We recommend test stitching before bulk embroidery production.

To the extent permitted by applicable law, Absolute Digitizing LLC is not responsible for indirect or consequential losses arising from circumstances beyond our reasonable control.

Nothing in this section limits liability or customer remedies that cannot legally be excluded.

11. Policy Updates

We may update this Company Policy to reflect changes in our services, website functionality, payment arrangements, or applicable laws.

The latest version will be published on our website.

Changes will not remove rights already acquired under previous purchases.

12. Contact Information

For questions about our services, orders, refunds, privacy, or this Company Policy, please contact:

ABSOLUTE DIGITIZING LLC

8 The Green #19714 Dover, DE 19901 United States

Email: info@absolutedigitizing.com

Phone: +1 302 587 3031

Website: https://www.absolutedigitizing.com